Return and Refund Policy
Returns:
What if there is a problem with my order?
If there's a problem with your order, the first thing to do is call a Quantum Representative. He or she will take care of you, no matter what. Our only policy is to do whatever it takes to fix the problem and keep you satisfied. Our team can be reached by phone or email. Phone: (704) 703-9400 / Email: Sales@QuantumMachinery.com.
How To Make A Return, Exchange, or Cancellation:
It all begins with your Quantum Machinery Rep. Call to arrange for an RMA (Return Material Authorization) number, which you should write on the shipping label (not on the box, please). Please note that all returns, exchanges, and/or cancellations are subject to a 30% restocking fee.
To help you avoid a return adjustment, our warehouse staff has provided a handy checklist to show you exactly how to ship a product back to us (If the following procedure is not followed, violation of policy will be in effect and the item(s) will not be accepted):
- Customer must speak with a representative from Quantum Machinery prior to making any returns.
- 30-Day Return and Refund Policy.
- All associated shipping costs must be paid by the customer/buyer/purchaser.
- Item must include a return material authorization (RMA) number.
- Item must be in new/unused condition.
- Item must be in the complete original packaging.
- Shipping back to Quantum Machinery must be paid by the consumer.
- All accessories that were originally included must be returned.
- All literature that was originally included — manuals, warranty card, etc. — must be returned in new condition.
- Double-box the product before shipping.
- Use standard packing tape.
- Affix the shipping label with the RMA number.
Return your item(s) pre-paid to:
Quantum Machinery Group
7110 Expo Drive, Suite D
Charlotte, North Carolina 28269
After Quantum Machinery Group receives item(s):
After Quantum Machinery Group receives returned item(s) from the buyer, the refund or exchange may take up to 5 business days to process.